loader image

Frequently Asked Questions

To save time here’s a list of our Frequently asked questions.

If you have any more questions please contact us at info@d.osteenltd.co.uk or using the contact form below.

What happens if there is more than one person to care for?

D.Osteen’s live-in care is especially cost-effective when a couple living at home requires some support. It can also be a way to relieve the burden of care from the more able partner who might be struggling to care for their partner. We offer a free assessment of all potential clients to assess your care needs.

What happens when carers have a day off or go on holiday?

When your regular carer is away, sick or on holiday you will be notified and introduced to another carer, or we will pair up with your regular carer for them to know you before your regular carer goes on holiday. This ensures that we continue to provide you with an efficient, smooth service. 

Do you just provide live-in care for the elderly?
We also help adults with physical and mental disabilities and have specialist carers that can provide care to high dependency clients.
Is there anywhere I can go and read more about live-in care?

The live-in care hub www.liveincarehub.co.uk provides a wealth of information and advice on Live-in care and links to other relevant recourses.

Is D.Osteen regulated?

D.Osteen is regulated by the Care Quality Commission, an independent regulator of health and social care in England. CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care. Read more here

How do I know if live-in care is an option for me or my family?
D.Osteen provides a free assessment to potential clients to determine the level of care needed and determine the best way forward.
Are you UK wide?
We are based in West Berkshire, and provide care in all the surrounding arias, you can call us today. 
Why should I choose D.Osteen?
The D.Osteen team has decades of experience and our knowledge of the needs of older adults is unsurpassed. We are a privately owned, family business that focuses on providing outstanding one-to-one care for our clients and a high level of personal attention to their families.
Why should I choose D.Osteen?Are you available 24-hours a day?

Yes. Our professional staff are available around the clock to meet your needs. Clients are given a 24/7 emergency phone number so someone can always be contacted.

What do I do if I wish to complain?
We have a clear complaints procedure we are happy to share via email or through the contact form below.

 

Data Protection Promise

This Data Protection Promise describes how we collect and use personal information

about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are committed to protecting the privacy and security of your personal information. This website is not intended for children and we do not knowingly collect data relating to children.

Our promise to you:

We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be  >>>

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.
We keep our Promise under regular review. This Data Protection Promise was last updated on 26th April 2018.