Frequently Asked Questions
To save time here’s a list of our Frequently asked questions.
If you have any more questions please contact us at firstname.lastname@example.org or using the contact form below.
What happens if there is more than one person to care for?
What happens when carers have a day off or go on holiday?
When your regular carer is away, sick or on holiday you will be notified and introduced to another carer, or we will pair up with your regular carer for them to know you before your regular carer goes on holiday. This ensures that we continue to provide you with an efficient, smooth service.
Do you just provide live-in care for the elderly?
Is there anywhere I can go and read more about live-in care?
Is D.Osteen regulated?
D.Osteen is regulated by the Care Quality Commission, an independent regulator of health and social care in England. CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care. Read more here
How do I know if live-in care is an option for me or my family?
Are you UK wide?
Why should I choose D.Osteen?
Why should I choose D.Osteen?Are you available 24-hours a day?
Yes. Our professional staff are available around the clock to meet your needs. Clients are given a 24/7 emergency phone number so someone can always be contacted.
What do I do if I wish to complain?
Data Protection Promise
This Data Protection Promise describes how we collect and use personal information
about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are committed to protecting the privacy and security of your personal information. This website is not intended for children and we do not knowingly collect data relating to children.
Our promise to you:
We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be >>>
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.
We keep our Promise under regular review. This Data Protection Promise was last updated on 26th April 2018.